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экран смерти
techsupport.diary.ru/p49734180.htm прочитала это. создала это:
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 2:34:16, on 09.12.2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS.0\System32\smss.exe
C:\WINDOWS.0\system32\winlogon.exe
C:\WINDOWS.0\system32\services.exe
C:\WINDOWS.0\system32\lsass.exe
C:\WINDOWS.0\system32\svchost.exe
C:\WINDOWS.0\System32\svchost.exe
C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
C:\Program Files\Intel\WiFi\bin\S24EvMon.exe
C:\WINDOWS.0\system32\spoolsv.exe
C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2010\avp.exe
C:\Program Files\Intel\WiFi\bin\EvtEng.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Sony\PMB\PMBDeviceInfoProvider.exe
C:\Program Files\Common Files\Intel\WirelessCommon\RegSrvc.exe
C:\WINDOWS.0\system32\spupdsvc.exe
C:\WINDOWS.0\system32\svchost.exe
C:\Program Files\Intel\WiMAX\Bin\AppSrv.exe
C:\Program Files\Intel\WiMAX\Bin\DMAgent.exe
C:\WINDOWS.0\Explorer.EXE
C:\WINDOWS.0\system32\wbem\wmiapsrv.exe
C:\Program Files\Apoint2K\Apoint.exe
C:\WINDOWS.0\BisonC07\BisonM07.exe
C:\Program Files\WebMoney Agent\wmagent.exe
C:\Program Files\Canon\MyPrinter\BJMyPrt.exe
C:\Program Files\Winamp\winampa.exe
C:\Program Files\Lenovo\Energy Management\utility.exe
C:\Program Files\Lenovo\Energy Management\Energy Management.exe
C:\Program Files\Intel\WiFi\bin\ZCfgSvc.exe
C:\Program Files\Common Files\Intel\WirelessCommon\iFrmewrk.exe
C:\Program Files\Apoint2K\ApMsgFwd.exe
C:\Program Files\Apoint2K\Apntex.exe
C:\Program Files\Intel\WiMAX\Bin\WiMAXCU.exe
C:\Program Files\Mail.Ru\Agent\MAgent.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2010\avp.exe
C:\Program Files\2gis\3.0\2GISTrayNotifier.exe
C:\Program Files\DivX\DivX Update\DivXUpdate.exe
C:\Program Files\Sony\PMB\PMBVolumeWatcher.exe
C:\WINDOWS.0\system32\cmd.exe
C:\Program Files\USB Disk Security\USBGuard.exe
C:\WINDOWS.0\system32\ctfmon.exe
C:\Program Files\uTorrent\uTorrent.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Microsoft ActiveSync\wcescomm.exe
C:\Program Files\Моя Связь\eMule IS Mod\emule.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
C:\Program Files\PdaNet for Windows Mobile\PdaNetPC.exe
C:\WINDOWS.0\system32\taskmgr.exe
C:\PROGRA~1\MI3AA1~1\rapimgr.exe
C:\WINDOWS.0\system32\CMMON32.EXE
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS.0\system32\mmc.exe
C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2010\klwtblfs.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\WINDOWS.0\system32\msiexec.exe
C:\Program Files\Lavasoft\Ad-Aware SE Personal\Ad-Aware.exe
C:\Program Files\WinRAR\WinRAR.exe
C:\Documents and Settings\admin\Рабочий стол\HiJackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = search.qip.ru
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = go.microsoft.com/fwlink/?LinkId=54896
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = search.qip.ru/ie
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = Root: HKCU; Subkey: Software\Microsoft\Internet Explorer\SearchUrl; ValueType: string; ValueName: '; ValueData: '; Flags: createvalueifdoesntexist noerror; Tasks: AddSearchQip
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Ссылки
R3 - URLSearchHook: QIPBHO Class - {A55F9C95-2BB1-4EA2-BC77-DFAAB78832CE} - C:\Documents and Settings\igormakarov\Application Data\Microsoft\Internet Explorer\qipsearchbar.dll
R3 - URLSearchHook: (no name) - {83821C2B-32A8-4DD7-B6D4-44309A78E668} - C:\Program Files\Mail.Ru\Agent\Mra\dll\newmrasearch.dll
R3 - URLSearchHook: (no name) - - (no file)
R3 - URLSearchHook: Winamp Search Class - {57BCA5FA-5DBB-45a2-B558-1755C3F6253B} - C:\Program Files\Winamp Toolbar\winamptb.dll
R3 - URLSearchHook: ToolbarURLSearchHook Class - {CA3EB689-8F09-4026-AA10-B9534C691CE0} - C:\Program Files\WebMoney Advisor\tbhelper.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Winamp Toolbar Loader - {25CEE8EC-5730-41bc-8B58-22DDC8AB8C20} - C:\Program Files\Winamp Toolbar\winamptb.dll
O2 - BHO: IEVkbdBHO - {59273AB4-E7D3-40F9-A1A8-6FA9CCA1862C} - C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2010\ievkbd.dll
O2 - BHO: QIPBHO - {A55F9C95-2BB1-4EA2-BC77-DFAAB78832CE} - C:\Documents and Settings\igormakarov\Application Data\Microsoft\Internet Explorer\qipsearchbar.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: link filter bho - {E33CF602-D945-461A-83F0-819F76A199F8} - C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2010\klwtbbho.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O2 - BHO: TBSB03374 - {FCBCCB87-9224-4B8D-B117-F56D924BEB18} - C:\Program Files\WebMoney Advisor\tbcore3.dll
O3 - Toolbar: Winamp Toolbar - {EBF2BA02-9094-4c5a-858B-BB198F3D8DE2} - C:\Program Files\Winamp Toolbar\winamptb.dll
O3 - Toolbar: WebMoney Advisor - {3AFFD7F7-FD3D-4C9D-8F83-03296A1A8840} - C:\Program Files\WebMoney Advisor\tbcore3.dll
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint2K\Apoint.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS.0\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS.0\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\WINDOWS.0\system32\igfxpers.exe
O4 - HKLM\..\Run: [BisonMnt] C:\WINDOWS.0\BisonC07\BisonM07.exe
O4 - HKLM\..\Run: [wmagent.exe] "C:\Program Files\WebMoney Agent\wmagent.exe"
O4 - HKLM\..\Run: [CanonMyPrinter] C:\Program Files\Canon\MyPrinter\BJMyPrt.exe /logon
O4 - HKLM\..\Run: [WinampAgent] "C:\Program Files\Winamp\winampa.exe"
O4 - HKLM\..\Run: [EnergyUtility] C:\Program Files\Lenovo\Energy Management\utility.exe
O4 - HKLM\..\Run: [Energy Management] C:\Program Files\Lenovo\Energy Management\Energy Management.exe
O4 - HKLM\..\Run: [IntelZeroConfig] "C:\Program Files\Intel\WiFi\bin\ZCfgSvc.exe"
O4 - HKLM\..\Run: [IntelWireless] "C:\Program Files\Common Files\Intel\WirelessCommon\iFrmewrk.exe" /tf Intel Wireless Tray
O4 - HKLM\..\Run: [IntelWirelessWiMAX] "C:\Program Files\Intel\WiMAX\Bin\WiMAXCU.exe" /tasktray /nosplash
O4 - HKLM\..\Run: [MAgent] C:\Program Files\Mail.Ru\Agent\MAgent.exe -LM
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [AVP] "C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2010\avp.exe"
O4 - HKLM\..\Run: [2Gis Update Notifier] "C:\Program Files\2gis\3.0\2GISTrayNotifier.exe" -delayed_start
O4 - HKLM\..\Run: [DivXUpdate] "C:\Program Files\DivX\DivX Update\DivXUpdate.exe" /CHECKNOW
O4 - HKLM\..\Run: [PMBVolumeWatcher] C:\Program Files\Sony\PMB\PMBVolumeWatcher.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [USB Antivirus] C:\Program Files\USB Disk Security\USBGuard.exe
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS.0\system32\ctfmon.exe
O4 - HKCU\..\Run: [uTorrent] "C:\Program Files\uTorrent\uTorrent.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\Program Files\Microsoft ActiveSync\wcescomm.exe"
O4 - HKCU\..\Run: [eMuleAutoStart] C:\Program Files\Моя Связь\eMule IS Mod\emule.exe -AutoStart
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS.0\system32\CTFMON.EXE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS.0\system32\CTFMON.EXE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS.0\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS.0\system32\CTFMON.EXE (User 'Default user')
O4 - Startup: Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Startup: PdaNet Desktop.lnk = C:\Program Files\PdaNet for Windows Mobile\PdaNetPC.exe
O4 - Global Startup: BTTray.lnk = ?
O8 - Extra context menu item: &Winamp Search - C:\Documents and Settings\All Users.WINDOWS.0\Application Data\Winamp Toolbar\ieToolbar\resources\en-US\local\search.html
O8 - Extra context menu item: &Отправить на устройство Bluetooth... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm
O8 - Extra context menu item: &Экспорт в Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Отправить через Bluetooth - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll
O9 - Extra 'Tools' menuitem: Добавить в избранное мобильного устройства... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll
O9 - Extra button: WebMoney Advisor - {3AFFD7F7-FD3D-4C9D-8F83-03296A1A8840} - C:\Program Files\WebMoney Advisor\tbcore3.dll
O9 - Extra 'Tools' menuitem: WebMoney Advisor - {3AFFD7F7-FD3D-4C9D-8F83-03296A1A8840} - C:\Program Files\WebMoney Advisor\tbcore3.dll
O9 - Extra button: &Виртуальная клавиатура - {4248FE82-7FCB-46AC-B270-339F08212110} - C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2010\klwtbbho.dll
O9 - Extra button: Mail.Ru Агент - {7558B7E5-7B26-4201-BEDB-00D5FF534523} - C:\Program Files\Mail.Ru\Agent\magent.exe
O9 - Extra 'Tools' menuitem: Mail.Ru Агент - {7558B7E5-7B26-4201-BEDB-00D5FF534523} - C:\Program Files\Mail.Ru\Agent\magent.exe
O9 - Extra button: Справочные материалы - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: @btrez.dll,-4015 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra 'Tools' menuitem: @btrez.dll,-12650 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra button: Проверка ссы&лок - {CCF151D8-D089-449F-A5A4-D9909053F20F} - C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2010\klwtbbho.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS.0\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS.0\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: QIP 2005 - {1EF681F7-A04B-4D6D-9012-A307CCA55610} - C:\Program Files\QIPgavno\qip.exe (HKCU)
O10 - Unknown file in Winsock LSP: c:\windows.0\system32\nwprovau.dll
O16 - DPF: {463ED66E-431B-11D2-ADB0-0080C83DA4EB} (AcceptWM Class) - w3s.webmoney.ru/WMAcceptor.dll
O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - cdn.scan.onecare.live.com/resource/download/sca...
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - update.microsoft.com/windowsupdate/v6/V5Control...
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - www.update.microsoft.com/microsoftupdate/v6/V5C...
O16 - DPF: {FB7904D8-6CC7-45C0-B0E5-60C2B37D852E} (LibVersionInfo Object) - mz.magnitog.ru/ActiveX/BFTLib.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{828206DC-0D7A-42CA-9079-87A9984CCE8D}: NameServer = 78.29.2.21 78.29.2.22
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O20 - AppInit_DLLs: C:\PROGRA~1\KASPER~1\KASPER~2\mzvkbd3.dll
O23 - Service: 2GIS UpdateService (2GISUpdateService) - ООО ДубльГИС - C:\Program Files\2gis\3.0\2GISUpdateService.exe
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Kaspersky Anti-Virus (AVP) - Kaspersky Lab - C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2010\avp.exe
O23 - Service: Bluetooth Service (btwdins) - Broadcom Corporation. - C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
O23 - Service: Служба управления устройствами Intel(R) PROSet/Wireless WiMAX Red Bend (DMAgent) - Red Bend Ltd. - C:\Program Files\Intel\WiMAX\Bin\DMAgent.exe
O23 - Service: Журнал событий (Eventlog) - Корпорация Майкрософт - C:\WINDOWS.0\system32\services.exe
O23 - Service: Intel(R) PROSet/Wireless Event Log (EvtEng) - Intel(R) Corporation - C:\Program Files\Intel\WiFi\bin\EvtEng.exe
O23 - Service: Служба COM записи компакт-дисков IMAPI (ImapiService) - Корпорация Майкрософт - C:\WINDOWS.0\system32\imapi.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: NetMeeting Remote Desktop Sharing (mnmsrvc) - Корпорация Майкрософт - C:\WINDOWS.0\system32\mnmsrvc.exe
O23 - Service: Plug and Play (PlugPlay) - Корпорация Майкрософт - C:\WINDOWS.0\system32\services.exe
O23 - Service: PMBDeviceInfoProvider - Sony Corporation - C:\Program Files\Sony\PMB\PMBDeviceInfoProvider.exe
O23 - Service: Диспетчер сеанса справки для удаленного рабочего стола (RDSessMgr) - Корпорация Майкрософт - C:\WINDOWS.0\system32\sessmgr.exe
O23 - Service: Intel(R) PROSet/Wireless Registry Service (RegSrvc) - Intel(R) Corporation - C:\Program Files\Common Files\Intel\WirelessCommon\RegSrvc.exe
O23 - Service: Intel(R) PROSet/Wireless WiFi Service (S24EventMonitor) - Intel(R) Corporation - C:\Program Files\Intel\WiFi\bin\S24EvMon.exe
O23 - Service: Смарт-карты (SCardSvr) - Корпорация Майкрософт - C:\WINDOWS.0\System32\SCardSvr.exe
O23 - Service: Журналы и оповещения производительности (SysmonLog) - Корпорация Майкрософт - C:\WINDOWS.0\system32\smlogsvc.exe
O23 - Service: Теневое копирование тома (VSS) - Корпорация Майкрософт - C:\WINDOWS.0\System32\vssvc.exe
O23 - Service: Служба Intel(R) PROSet/Wireless WiMAX (WiMAXAppSrv) - Intel(R) Corporation - C:\Program Files\Intel\WiMAX\Bin\AppSrv.exe
O23 - Service: Адаптер производительности WMI (WmiApSrv) - Корпорация Майкрософт - C:\WINDOWS.0\system32\wbem\wmiapsrv.exe

--
End of file - 14910 bytes

экран выходит. перед этим показав ошибку.